— Understand. Guide. Support.

An issue with your vehicle?

A breakdown can be stressful. A few reference points can help clarify the next step: checking protection, preparing a discussion with the seller, or finding a workshop and comparing an estimate.

Help that fits your situation.

Vehicles need maintenance and repairs can happen. Depending on age, use, contract terms and the circumstances, a repair may be covered or remain your responsibility. We help you understand your options and find the right next step.

Case review and guidance are free for NorDrive customers. Diagnosis and repairs may involve charges; costs and who will pay them must be confirmed before work begins.

Fields marked * are required.

Did you buy this vehicle through NorDrive? *

01Your needs and purchase

What do you need? *

Understand a breakdown or warrantyReview an estimateFind a workshop / plan maintenance

Who sold you the vehicle? *

Where did you buy it? *

Seller named on the contract

NorDrive helps you navigate the process. The seller named on your contract and any warranty providers remain the parties involved in a possible claim.

02Your vehicle and dates

Make *

Model *

Model year *

Vehicle type *

Current mileageIf you do not know, leave it blank. We will check together.

VIN, if known

Contract signing dateIf you do not know, leave it blank. We will check together.

Delivery / possession dateIf you do not know, leave it blank. We will check together.

Mileage at deliveryIf you do not know, leave it blank. We will check together.

Purchase price before tax ($), if known

Specify market introduction (if known)

Confirmed market introduction yearOtherwise, the model year is used only as an estimate.

03Your contracts and protection

Warranty provider

Contract number, if known

Contract expiry date

Mileage limit on the contract

Known covered parts, deductible or conditions

Manufacturer and extended warranties have their own terms. A date or mileage limit alone does not confirm that a part is covered.

Has the seller already kept the car for a warranty repair?

Dates and time held for repair, if known

A repair period at the seller may affect the warranty timeline. We will review the dates and records.

04The issue and when it started

Describe the symptoms or service you need *

When the issue first appearedIf you do not know, leave it blank. We will check together.

Mileage at that timeIf you do not know, leave it blank. We will check together.

Can the vehicle be driven? *

Was this defect disclosed at the sale?

05Maintenance and diagnosis

Maintenance since purchase

Work, dates, mileage and available receipts

Maintenance, use and diagnosis help explain a breakdown. Normal wear is not automatically covered; it is also not enough on its own to decide a case.

Have you already consulted a workshop?

Not yetDiagnosis receivedEstimate receivedWork already done

Workshop name

Estimate or invoice amount ($)

Diagnosis and proposed or completed work

Have you authorized the work?

Have you notified the seller?

Have you contacted a warranty provider?

Response received or steps already taken

06Your case and next steps

Contract, estimate, photos and receipts

JPG, PNG, WebP or PDF. One file per field, up to 5 files and 6 MB total. Redact personal information that is not needed.

File 1

File 2

File 3

File 4

File 5

These reference points guide the discussion; they neither approve nor deny warranty coverage. No result removes your rights. OPC guidance (French) · Other legal warranties (French)

When do you need help? *

Vehicle immobilized / urgent decisionThis weekI can plan ahead

Your contact information

Full name *

Email *

Phone

City

Best time to reach you

If urgent, call 1-367-777-0676. This form is not an immediate roadside assistance request.

We use this information to respond to your request. Do not send a driver’s licence or banking information through this form. Privacy.